Frequently Asked Questions
Everything you need to know about shopping with Fishpond.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout for those who need their fashion fix sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different designers and collections.
Are your materials sustainably sourced?
At Fishpond, we are committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled polyester, and low-impact dyes whenever possible.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.